Personal Data Processing Notice
This notice explains how personal data is processed in connection with information, contact, quotation, sample and technical document requests sent through the Renas Fidel website, and with use of the site.
Data controller
Under Turkish Law No. 6698 on the Protection of Personal Data (“KVKK”), the data controller is Renas Fidel İthalat ve İhracat Ltd. Şti. (“Renas Fidel”).
Personal data we process
On this site we process only the following data, when you send it or while you use the site:
- Identity and contact details: the contact person's name and surname, company, email address and phone number you enter in the quotation form.
- Request and commercial details: the requested product, quantity, purchase frequency, request type (price quotation, sample, technical documents or general information), delivery country and city, grade or technical expectation, packaging and delivery-term preference, message content and correspondence about the request.
- Technical details: the page from which you submitted the form, the site language and any campaign (UTM) parameters in the link. To prevent misuse and unwanted submissions, your IP address is processed temporarily when you submit the form.
Data we do not ask for
The quotation form has no file upload. Please do not write special categories of personal data, such as health, religion or criminal convictions, in the free-text field; such data is not requested.
If you contact us by phone or WhatsApp, the information you share is also processed under the terms of that channel.
Purposes of processing
- To provide information about the products you ask about, and to prepare replies to quotation, sample and technical document requests.
- To conduct commercial discussions, communicate with you and keep track of the request history.
- Where needed, to carry out preparations for entering into or performing a contract.
- To keep the site and forms secure and prevent misuse.
- To comply with legal obligations that arise, and to assess rights and claims.
Method of collection and legal bases
Your data is collected through the quotation form, email, phone and WhatsApp, and, for system logs, by automated means.
Transfer of personal data
Where a legal obligation arises, your personal data may be transferred to authorised public bodies, in line with the conditions set out in legislation.
When you choose to open the map on the Contact page, Google processes your data, and when you use the WhatsApp link, WhatsApp (Meta) does so, under their own terms. These processing activities start with your action and are subject to the privacy policy of the relevant provider.
Retention period and security
Your personal data is kept for as long as needed for the purpose of processing and for the retention periods set by legislation; afterwards it is deleted, destroyed or anonymised in accordance with the law. Technical and organisational measures appropriate to the activities are applied to protect the data.
Your rights under the KVKK
Under Article 11 of the KVKK you may apply to the data controller to exercise the following rights:
- To learn whether your personal data is processed,
- To request information if it has been processed,
- To learn the purpose of processing and whether it is used in line with that purpose,
- To know the third parties to whom data is transferred in Türkiye or abroad,
- To request correction if data is incomplete or inaccurate,
- To request deletion or destruction within the conditions set by the Law,
- To request that correction, deletion and destruction be notified to third parties to whom the data was transferred,
- To object to a result against you that arises solely from analysis by automated systems,
- To claim compensation if you suffer damage because of unlawful processing.
How to apply
Applications are concluded as soon as possible according to the nature of the request, and within thirty days at the latest.
Cookies
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